Shipping policy

Shipping Region

United States (except Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific, and Overseas Territories)

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Lead Time

Most products are in stock and will be shipped within 1–3 business days after payment is verified.

If any item is temporarily out of stock, we will contact you via email as soon as possible to offer alternatives, extensions, or other solutions.

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Delivery

• LT-010
  Ships from our U.S. warehouse
  Estimated delivery: ~7 business days

• Other Products
  Ships from Hong Kong
  Estimated delivery: 8–12 business days

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Tracking Notification

Once your order has shipped, you will receive an email with your tracking number.

Please allow 1–2 business days for the carrier to update tracking information.

We will also keep you updated with tracking progress via email. If your tracking has not updated within the expected timeframe, please contact our support team at support@edclumen.com, and we will assist you.

Please note that delivery times are estimates. Delays may occur due to factors such as flight schedules, weather conditions, or high order volumes during peak seasons. For the most accurate updates, please refer to your tracking information.

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Shipping Address

Please make sure your shipping address is correct at checkout.

• We are not responsible for orders delivered to incorrect addresses provided by the customer.

• If you request the carrier to redirect or forward your package after it has shipped, we are not responsible for any loss, damage, or delays.

• If your package shows as delivered but you have not received it, or if it is delayed beyond the expected timeframe, please contact us at support@edclumen.com immediately.